FAQ

General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support.

Where do you ship?

We currently ship in the United States. 

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

Which currency will I be charged in?

We currently only support charging our customers in USD.

Shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Once your order is processed, it can take 3-5 days to ship via our delivery partners.

Do you offer expedited shipping? 

Depending on the products you order, expedited shipping may be available for a minimal fee. You can select expedited shipping after having entered your delivery location.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Returns, Exchanges, & Warranty

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Is there a warranty?

We guarantee any of our product sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.